Refund Policy
Returns & Refunds
Order Cancellations
Orders may be canceled for a full refund before they have been processed and shipped.
If you would like to cancel your order, please contact us as soon as possible at:
Once an order has been processed or shipped, it can no longer be canceled.
Returns
Due to the hygienic nature of our products, we can only accept returns of items that are unopened, unused, and in their original packaging.
To be eligible for a return:
- Return request must be submitted within 30 days of delivery
- Product must be unopened and unused
- Original packaging must be included
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
To initiate a return, please contact our support team at support@cudleen.com.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and photos of the issue so we can resolve it as quickly as possible.